What information do you need to see on my pay statement?
If you would like to redact information from your pay statement, our staff must be able to identify the total number of hours worked per pay period, taxable income, and all local tax paid to any municipalities.
What is the definition of a transient employee?
A transient employee is an individual who performs work within the corporate limits on a temporary, or short-term basis. This includes, but is not limited to, contractual work, the real estate industry/rental properties, transient medical services, work-from-home environments and self-employment opportunities.
What if I pay the Westerville City Schools income tax?
Any income tax paid specifically for Westerville City Schools does not grant patrons the resident rates, as that is a separate tax that will only help fund Westerville City Schools.
What if I don’t have a pay statement, but can provide tax documents?
Beginning January 1, 2026, our desk staff will not be reviewing tax documents. The only document that the desk can accept for verification of employment is a current pay statement.
What if I need the residency status in order to sign up for a program and due to a delay in verification, that program is now full?
Unfortunately, it is up to the patron to complete the verification process prior to program registration. Desk staff does not have the ability to make exceptions to the policy.
I was denied the resident rate and I disagree with the decision, who can I contact?
Please submit any appeals via email to parksandrec@westerville.org and be sure to submit the pay statement that was originally provided.
What if I own a business in Westerville?
If you own a business in Westerville, inquiries regarding residency status must be submitted to Erika Phillips, Facilities Operations Manager at erika.phillips@westerville.org
