FAQs

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QUESTIONS ABOUT PROGRAM REGISTRATION:

FAQs

How can I set up an online account?

The first step is to complete an Online Registration Form which can be obtained from the center pull-out of a Westerville Parks and Recreation Program Brochure, the registration desk at the Westerville Community Center, 350 N. Cleveland Ave. or by downloading the Online Registration Form found by clicking on the ‘Online Registration’ link to the left. Submit this form in person at the Westerville Community Center or email a copy to us at parksandrec@westerville.org (**If you are going to email the form; please be sure to save it as a document then attached the document to the email. Not saving it first can result in a blank form being sent**). Proof of residency will need to be shown, when applicable, in order to be eligible for the discounted resident rates. Proof of residency will be required to receive resident rates.
How will I receive confirmation that my online registration form has been processed and I can now sign in to WebTrac to register for classes?

Your Online Registration Form will be processed within 24 hours of submitting the form at the Westerville Community Center, 350 N. Cleveland Avenue. When you submit your form you will receive a packet of information that will include your user name and password to log in to WebTrac.
I do not have a computer at home and/or do not have access to the internet. Can I still register online?

Yes, you can register online by utilizing the computers at the Westerville Public Library, 126 South State Street, but you still must have an online account with us in order to register. The Library has computers available to the public at no charge on a first-come, first served basis. There is a small charge if you'd like to print pages. Library hours are Mondays through Thursday, 9 a.m. to 9 p.m.; Friday and Saturday, 9 a.m. to 6 p.m.
I have a copy of the program brochure and already know the class that I want to register for. What is the quickest and easiest way to register for this class online?

After clicking the Online Registration link and accessing your online registration account, then click on "Shop" then "Activity Enrollment". Enter the activity and section numbers in the box provided, enter the "Family Member to Enroll" from the drop-down box and then click "Add to Cart". After you have registered for all of the classes you would like, click on "Checkout" and follow the instructions to finalize your transaction.
I’ve turned in my online registration form and have received my account information. Now I’m ready to register for classes online. Where do I begin?

Please visit our site at www.westerville.org and click on the ‘Online Registration’ link. Next click the link to take you to the sign on page where you can enter your account information. Once logged in you can begin registering for programs or shelters.
If a class is full can I or a family member be placed on a waiting list?

Yes, to place an individual on the waiting list for a full class register as you would if the class was not full then click "Yes" to be added to the wait list. No fee will be associated with individuals placed on the waiting list.
What forms of payment are accepted for online registration?

Both Visa and MasterCard are accepted as payment for online registration. If you wish to pay with a check you will need to register in person or by mail. If paying with cash or a gift certificate, you will need to visit the Westerville Community Center, 350 N. Cleveland Avenue. Registration hours at the Community are Monday through Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 5 p.m.

FAQs

Can I choose my replacement street tree species?

Homeowners may request the species for their tree lawn. It must be one of the three approved species for their street as set by the Shade Tree Commission’s Street Tree Master List.
Can I prune or remove my street tree?

The City prunes all street trees as necessary on a five-year cycle. Storm damage or hazardous trees are handled as they appear or are reported. Homeowners are encouraged to remove suckering branches from the base of the tree, watersprouts from the trunks and also to remove small branches over the street and up to 8 feet above the sidewalk to allow for pedestrian traffic. Any large branches that need to be pruned shall be called in to the City Forester at 901-6591. The homeowner may apply for a free Tree Work Permit to perform significant pruning or removal. Homeowners shall not remove a street tree without first receiving permission from the City Forester.
How much does a replacement street tree cost?

There is no cost to the homeowner for replacement street trees.
I have never had a street tree. Can I plant my own?

Homeowners may apply for a free Tree Work Permit. This will allow the City Forester to work with the homeowner on the proper species selection, location, and size of tree to be planted.

Call 901-6598 if you need a free Tree Work Permit or if you have additional questions. For other service requests or to report storm damage, please call 901-6591.
What criteria may cause my street tree to be removed?

Any trees that have reached a level of unacceptable risk, weak structure, disease, insects or have a limited remaining useful life will be removed. The City also has an ongoing Bradford Pear and Ash removal program.
What kind of street tree will be planted in front of my property?

The replacement street trees are chosen for your property following the Shade Tree Commission’s approved Street Tree Master List. This list provides three trees as replacements for each street to improve the diversity of our urban forest canopy. Unless requested by the resident the City Forester will select the specific tree species for each location.
When will my replacement street tree be planted?

Most tree plantings takes place in the fall between October and mid December. Generally trees are replaced the year following their removal as budgets allow. Due to an excessive loss of trees due to hurricane IKE in 2008 there may be an extended delay on replacement trees.
Why isn’t the City replacing the street tree in front of my property?

The City replaces as many trees as possible. Street lights, fire hydrants, existing trees and other infrastructure may be in conflict and not allow for the replacement of a removed tree.
Will the City remove the street tree in front of my property?

The City will make every reasonable attempt to save trees that are still a benefit to the community. The City Forester, under the direction of the Shade Tree Commission, will determine if a tree shall be removed. All removed tree locations will be evaluated for adequate spacing to be replaced.

FAQs

Can I use a credit card for my monthly payments?

At this time we can only accept savings or checking accounts, however; we hope to offer a credit card option in the near future. If this option becomes available, we will notify all pass holders and allow them to make the switch if they desire.
Have the rates increased?

The last rate adjustment to Westerville Community Center passes was in 2007. Over the past 12 years, the cost of business has continued to rise while we kept rates low. It is now necessary to adjust rates to keep up with inflation and to ensure we can maintain the facility to the high standards you have come to expect.
How does my family qualify for a Household Pass?

If your family has three or more individuals residing at the same address, you can purchase a Household Pass. This will give everyone in your home access to enjoy the facility. Proof of residing is required for each member of the household being added to the pass. Registration with your local school district can be used for youth without a state-issued ID.
Is there a minimum time frame I must have my pass before I can cancel?

This is a no commitment pass. We understand if you can no longer utilize your pass for whatever reason. Feel free to stop at any time; then come back and join us again when the time is right.
What amenities do I get with the new pass?

All pass holders have access to the entire facility which includes the indoor pools, gymnasiums and climbing wall during scheduled “open hours”. Those pass holders 14 years of age and older will also have access to the fitness area and track.
Who approved this increase?

Parks and Recreation Department administrative staff worked diligently with City Council to evaluate membership structure and pricing for all recreation facilities including the Senior Center. Pricing adjustments were finalized based on inflation and the best current market value for residents.
Why are the individual area passes (gymnasium, pool, track and fitness) no longer available?

We are adjusting to the industry standard for a better, more efficient approach to our operation. This gives pass holders the ability to utilize the entire center.
Will I still receive the senior discount?

A current pass holder ages 55-64 will continue to receive the senior discount as long as their Community Center pass stays active or they continue to hold a Senior Center membership.
Will my spouse under the age of 65 still be eligible for a membership?

If your spouse currently holds a membership, they will continue to be eligible as long as you renew your pass before the anniversary date. As of March 1, those that do not currently have a membership will not be eligible until the age of 65.

FAQs

What if I am under the age of 65?

A current member under the age of 65 will continue to be eligible for a Senior Center membership as long as they renew before their anniversary date.
Who approved this increase?

Parks and Recreation Department administrative staff worked diligently with City Council to evaluate membership structure and pricing for all recreation facilities including the Senior Center. Pricing adjustments were finalized based on inflation and the best current market value for residents.
Will my spouse under the age of 65 still be eligible for a membership?

If your spouse currently holds a membership, they will continue to be eligible as long as you renew your pass before the anniversary date. As of March 1, those that do not currently have a membership will not be eligible until the age of 65.

FAQs

Where can I find information about the project?

Project information including key meeting dates, completed technical reports, proposed and final documents will be made available through the project website at www.westerville.org.
How do I participate in the process?

Through pages of the website, www.westerville.org you can provide your information and comments, respond to the online survey (when available), review a timeline and list of upcoming events and review updates in the process.
Can anyone participate in the project?

Yes, this is a community-driven process. The outcome and future recommendations will be driven by the needs and vision articulated by the community members through surveys, focus groups, open houses and input.
What is the duration of the project?

Phase one of the project has an anticipated completion of June 2017. Phase two will begin with conclusion of the first phase with an anticipated completion of six months. Phase three has an anticipated completion of one year. Additional information will be available as the process is completed.

Westerville Parks & Recreation

FAQs

QUESTIONS ABOUT PROGRAM REGISTRATION:

FAQs

QUESTIONS ABOUT STREET TREES:

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QUESTIONS ABOUT THE NEW COMMUNITY CENTER PASS:

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QUESTIONS ABOUT NEW SENIOR CENTER RATES:

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QUESTIONS ABOUT THE COMMUNITY CENTER EXPANSION:

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